From Management to Leadership
There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders. Additionally, you'll get a chance to explore your leadership style and gain awareness of your strengths and weaknesses as a leader.
Communicating with Emotional Intelligence
We all focus on getting our academic qualifications so we can excel at what we do. Then you start working and realize 90% of what you do requires interaction with people who are very different. This can be stressful if you have not developed the Emotional Intelligence skills you need to navigate your emotions and build effective working relationships. The great news is that EQ, unlike IQ, can be developed and increased over time.
Conflict Management Strategies
As stress levels climb, tempers flare and tension mounts. Diverse groups of people tend to start to view differences as problematic. This course is designed to outline basic Conflict Resolution Strategies you can use to identify latent and overt conflict and tools to help you to move toward resolution.
Fundamentals of Performance Coaching
In tough economic times employee development becomes more and more important even though it is usually the first budget cut. Improved productivity is central to the survival of a business because you are forced to do more with diminishing resources. This session will introduce coaching tools and a process you can use to develop your employees and build a higher performing team.
Building a High Performing Team
The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that team objectives are met. This course covers techniques for laying the foundation for a successful team.
Leading a Customer Focused Team
The return on customer loyalty goes directly to your company's bottom line. Organizations seeking to improve customer satisfaction and loyalty often begin with a survey. The next step is to a successful customer satisfaction system or plan. In this course, you'll explore how to create a system that will build customer satisfaction.
SIMULATION – The Power of Leadership
The Power of Leadership is a business simulation that helps participants understand the challenges they face when they are given power to accomplish a task. Even though power is a taboo topic for many people, it is what sets the leader apart from others in the organization. Studies show that effective leaders understand and have a need to have power. More important they know how to use it to accomplish their goals. But using power effectively is not an easy task.
There are many challenges that, if not met, will create disastrous results for individuals and the organization. This simulation teaches leaders how to use power to resolve conflicts, communicate effectively, solve problems, and manage positive change in the corporate culture. It helps participants understand why the decisions, behavior, and attitudes of leaders are often misperceived by their followers. It helps participants who are power averse understand what they must do to improve their effectiveness and helps those who are power prone understand what discipline they must employ to use their power effectively.
- Fee of $1,395 includes: registration fee($50), tuition, modules, case studies and exams
- Duration - 7 weeks - July 2001 Schedule - October 2011 Schedule
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